Who is Dragon Forge Design?
it is me :) Jeff Wilhelm, sole owner, creator, worker bee, sculptor,
mold maker, caster, packer, shipper and head honcho do it all.
Someday I'd like to expand my ranks with maybe some freelance
sculptors and outsource production but until that time is possible
I do everything..Some days all I do from the time I get up to
when I go to bed is make new bases for you my loyal customers!
2. When placing an order please make sure the following are correct.
Please make sure the e-mail address on your account is correct
and up to date and an account you actually use daily and not some
old Hotmail account you have not used for years. Any correspondence
between us goes to that address.
If you contact me about your order, please uses the e-mail associated
with your Pay Pal account.
Please make sure your delivery address is up to date and confirmed.
I ship to the address provided to me.
2. I placed an Order, Now what?
When you place an order on my site you will receive a conformation
e-mail from Pay Pal to the e-mail address on your Pay Pal account
saying you just placed an order with me. At the same time you
get an e-mail from Pay Pal I get an e-mail from Pay Pal saying
you placed an order with me with all the details of your order.
You can consider this your conformation e-mail that I have indeed
received your order. In all the years I have operated Dragon Forge
I have never ever not received an order placed on Pay Pal or have
I missed shipping one.
I have a primitive website. It's not capable of sending you a
"Hi, I got your order e-mail" nor do I have time to
individually e-mail ever person a e-mail to say I have your order.
If you are concerned you may certainly send me an e-mail at any
How long does it take to get my order?
order processing time is 14 -21 business days. As I stated above
I am a 1 man company. I cast all orders by hand to order. I have
over 600 items in my line I don't keep an inventory of cast product.
I pull the molds, cast, cleaned and pack the bases for your order.
Sometimes I'm much faster than this and of course if you have
special needs about an order please feel free to contact me before
placing it to discuss this.
all orders 1st class and Priority Mail in the USA
all order 1st Class and Priority mail for International orders.
Will you sell to my Retail store?
At this time I cannot supply retailers or distributors with my
product. I am a one person company who does everything from sculpting,
molding, casting, packing and shipping all orders. I am also a
freelance miniature sculptor in the industry. With all of this
I can only give 100% complete attention to my direct customer
orders. At some time in the future if I can expand production
I will look into this.
Do your bases come painted?
bases come unpainted and require minimal clean up.
How do I paint your bases?
I have written a basic set of instructions for cleaning up and
painting my bases. They are as follows.
Resin Castings for Painting
cast my products in urethane resin, because it is durable, lightweight