Who is Dragon Forge Design?

In short, it is me :) Jeff Wilhelm, sole owner, creator, worker bee, sculptor, mold maker, caster, packer, shipper and head honcho do it all.

When placing an order

Please make sure the e-mail address on your account is correct and up to date Any correspondence between us goes to that address.

If you contact me about your order, please uses the e-mail associated with your Pay Pal account.

Please make sure your delivery address is up to date and confirmed. I ship to the address provided to me.

I placed an Order, Now what?

When you place an order on my site you will receive a conformation e-mail from Pay Pal to the e-mail address on your Pay Pal account saying you just placed an order with me. At the same time you get an e-mail from Pay Pal I get an e-mail from Pay Pal saying you placed an order with me with all the details of your order. You can consider this your conformation e-mail that I have indeed received your order. In all the years I have operated Dragon Forge I have never ever not received an order placed on Pay Pal or have I missed shipping one.

I have a primitive website. It's not capable of sending you a "Hi, I got your order e-mail" nor do I have time to individually e-mail ever person a e-mail to say I have your order.

If you are concerned about your order you may e-mail at any time.

Shipping Information

How long does it take to get my order?

Covid-19 has caused a few dificulties during the past few months with deliveries but I am working daily to get orders shipped.

International orders are taking longer than normal depending on some countries.

Since their are still no or not many international passenger flights from the USA, mail has to move in different ways. Some times orders will sit in dispatch clearing centers until it can find a ride to your country. Please be patient everything I have shipped since march has gotten through. In the case of many countries, its is almost back to normal.

I ship all orders 1st class and Priority Mail in the USA

I ship all order 1st Class and Priority mail for International orders.

International Orders

I will not mark any international package as a gift.

All Packages will be marked as merchandise and will include a invoice.

International customers are responsible for any and all taxes and fees, VAT charged by your postal system and government on your end. Please do not expect or think I will pay them for you.

If you refuse to pay the taxes on your end, consider the package an its contents abandoned by you.


Preparing Resin Castings for Painting

Dragon Forge Bases are pressure cast in urethane resin and should come free of defects on the top surface. An occasional bubble may happen on the bottom surface. This should not effect the look or performance of the base. I try to clean as much flash off each base as possible before shipping but some may need to be cleaned off by you.

1. Remove parts from packaging
   
   
2. Remove any flash, mold lines or gates with a hobby knife, hobby file and sandpaper. I like to use sanding sticks to clean up the base edges.
   
   A sanding stick is either a pre made stick with abrasive sheet glued to it or in my case I make my own by gluing sandpaper to a flat stick like a piece of styrene plastic or popsicle/craft stick sold in many hobby shops. In my opinion they last longer, are cheap to make and work well to clean up things like this.
   
   
3. I recommend all flat surfaces like the bottoms and edges of my bases to be lightly sanded with a 220-320 grit sandpaper to remove any mold lines and add a slight tooth to the resin surface. This will help paint adhere.
   
   
4. I clean all my resin parts and bases with a mild grease cutting dish washing soap like Dawn and rinse them well in warm water.
   
   This helps remove any mold release.
   
   
5. Completely dry, I usefully let them air dry.
   
   
6. Attach figures to them. I use a 1/32 diameter brass rod/wire and drill into the feet and into the base and glue with a good CA glue. Sometimes I will pre-drill everything and glue the figure to the base once painting is done.
   
   
7. Probably the most IMPORTANT part is to apply a good primer to the resin parts before painting with acrylic hobby paints. I use a good primer like Krylon spray primer or primer made by companies like Games Workshop. Automotive spray primer is good for this. Many primers are available in dark gray or black.
   
   Allow the primer to dry a good 24 hours before painting. Yes you can paint in 30 minutes but in my opinion allowing the primer to dry longer increases its strength and durability.
   
   
8. Paint with your favorite brand of hobby paints.