Products from Dragon Forge Design are hand made pressure cast Urethane resin. I try very hard to ship products free from defects and things like air bubbles. The occasional air bubble may occur But I make every effort to ship defect free products.
If you receive a product you are dissatisfied with, please contact me for a replacement.
Since all orders are cast to order and considered custom orders, my refund and returns policy lasts 30 days. If 30 days have passed since you received purchase I cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, I require a receipt or proof of purchase.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.